The fast-food industry has been at the forefront of technological innovation for decades. From self-service to mobile ordering, chains like McDonald’s, Subway, Burger King, etc, have always been eager to adopt new technologies that can improve the customer experience and make their operations more efficient.
One of the latest trends in the restaurant industry is the use of self-ordering kiosks. These kiosks allow customers to place their orders themselves, avoiding long-waiting lines. Kiosks have been optimizing large chains for several years now, but they are now starting to gain popularity in smaller and mid-sized restaurants as well.
There are several reasons for this. First, kiosks can help to reduce labor costs. In a small restaurant, it can be expensive to hire enough staff to take orders, especially during peak hours. Kiosks can help to reduce the need for staff, which saves considerable money to the restaurants. The cost that takes paying one extra employee just to work as a cashier, isn’t even comparable to the very low fee that is charged for the use of a kiosk. Also, an order taken in a kiosk is more than 50% faster.
Second, kiosks can be very affordable. There are a variety of kiosk providers on the market, and the cost of this solution has come down significantly in recent years. A few providers even install them for free depending on where is located your restaurant. If your business is in Bay Area, in San Jose for example, BikPays doesn’t charge you a penny for installing a kiosk with free software included, while also avoiding any long-term contracts.
Third, kiosks can help to reduce wait times for customers. When customers have to wait to place their orders, it can slow down the entire dining experience. Kiosks allow customers to place their orders quickly and easily, which can help to keep the line moving.
In addition to these benefits, kiosks can also help to improve the customer experience in other ways. For example, kiosks can allow customers to customize their orders, which can be a big plus for picky eaters. Kiosks can also display nutritional information, which can be helpful for health-conscious customers.
Overall, self-ordering kiosks are a valuable tool for small and mid-sized restaurants. They can help to reduce labor costs, improve efficiency, and provide a better customer experience. If you are a restaurant owner, you should strongly consider investing in a kiosk for your business.
Here are some additional benefits of self-ordering kiosks:
- Increased order accuracy: Kiosks can help to reduce the number of errors that are made when orders are taken orally.
- Improved data collection: Kiosks can track customer data, such as what they order and how often they visit the restaurant. This data can be used to improve marketing and operations.
- Reduced food waste: Kiosks can help to reduce food waste by allowing customers to order exactly what they want.
If you are thinking about investing in a self-ordering kiosk for your restaurant, there are a few things to keep in mind. You need to make sure that your restaurant has the right infrastructure in place. For example, you need to have a good Wi-Fi connection and a reliable point-of-sale system.
Also, you need to train your staff on how to use the kiosks. It takes just a few minutes to train your staff so that they’re able to answer customer questions and troubleshoot any problems that may arise.
With careful planning and execution, self-ordering kiosks can be a valuable asset for small and mid-sized restaurants. They can help to improve efficiency, reduce costs, and provide a better customer experience.
If you want to schedulle a meeting and discuss how would this work in your particular case, BikPays is happy to help restaurants of all sizes take a step forward. Just contact us: info@bikpays.com or (925)-350-9453 .
